When quote obtained and during pre installation discussions both my wife and me immediately felt Steve was trustworthy and honest, giving sound advice and recommendations. We did not feel the same way about other contractors who quoted us. Ours was not a straightforward job due to the age of our property and various plumbing alterations made over the years. Steve was very knowledgeable, most patient and accommodating in resolving the issues as they arose. To us it was a big job, 2 heat pumps on the main house, 1 heat pump for annex and the fitting of a solar power array with batteries to store the generated electricity to mitigate the fact we needed 2 heat pumps. The team arrived promptly every morning and worked flat out, were very respectful and tidied up after themselves. Absolutely delighted with the quality of the work they did and have no hesitation in recommending them to anyone.